This page outlines the refund policy for the website https://www.turnitinaichecker.ai/ (“Turnitinaichecker.ai” or the “Website”), operated by IROAMLY LIMITED and ANYBLY PTE. LTD. It explains refund eligibility, applicable limitations, and how users can submit refund requests related to AI detection services.
Refund Eligibility
Refund requests may be reviewed under the following circumstances:
- Report generation failure. If a report cannot be generated and the credits used for the attempt are refunded, but the report still cannot be produced after another attempt.
- Accidental duplicate payment. If you were unintentionally charged multiple times within a short timeframe.
- Unintended subscription renewal. If a subscription was not canceled before renewal and one or more renewal charges occurred, we may refund the most recent renewal payment only.
Situations Where Refunds Are Not Available
Refunds will generally not be issued in the following situations:
- Annual subscription used beyond three days. If a user purchased an annual plan and more than three (3) days have passed since the subscription began, provided that reports were successfully generated during that time.
- Completed report generation. If a report has already been successfully generated through the service.
- Incorrect file submission. If the user uploaded an incorrect or unintended document.
- Dissatisfaction with analytical results. If the user disagrees with or is dissatisfied with the AI detection outcome or similarity analysis results.
- Unused remaining credits. If the system is functioning normally and the user requests a refund for credits that remain unused.
Refund Request Timeframe
If you believe your situation qualifies for a refund, please contact us within seven (7) days of the original purchase date. Requests submitted after this period may not be processed.
Submitting a Refund Request
To request a refund, please contact our support team and provide the following details:
• Your purchase confirmation email
• The email address used when placing the order
• A short description explaining the issue
You may submit refund requests via email at:
Refund Processing
Once a refund request has been approved, the payment will be returned to the original payment method used during purchase. Depending on your payment provider, the refund may take approximately 14–30 business days to appear in your account.
Company Information
Company Name: IROAMLY LIMITED
Hong Kong Company Address:
UNIT 1111, 11/F
HOLLYWOOD PLAZA, 610 NATHAN ROAD
MONG KOK
HONG KONG
Zip Code: 999077
Company Name: ANYBLY PTE. LTD
Singapore Company Address:
60 PAYA LEBAR ROAD, #11-53, PAYA LEBAR SQUARE
SINGAPORE 409051
Policy Updates
We reserve the right to modify or update this Refund Policy when necessary. Any revisions will be published on this page along with the latest update date.